Privacy Policy

Last updated: 13 August 2026

RM Auctions respects your privacy and is committed to protecting your personal data. This Privacy Policy explains which personal data we collect, how and why we use it, with whom it may be shared, and what rights you have.

Who is responsible for your data?

The data controller is:

RM-Auctions BV
Genthof 9, 8000 Bruges, Belgium
Company registration number: 1003040178
VAT number: BE1003040178
Email: info@rm-auctions.com
Telephone: +32 50 34 36 03

What personal data do we collect?

Depending on how you interact with us, we may process:

• your name and contact details;
• billing and delivery addresses;
• company and VAT details;
• account and registration information;
• bids, purchases, consignments and payment information;
• correspondence with our staff;
• information required for delivery, identification and customer verification;
• newsletter preferences;
• technical information concerning your use of our website, such as your IP address, device information and cookie data.

Why do we use your personal data?

We process personal data to:

• create and manage accounts and auction registrations;
• administer bids, purchases and consignments;
• process payments, invoices, collections and deliveries;
• answer enquiries and provide customer service;
• prevent fraud, misuse and security incidents;
• comply with accounting, tax and other legal obligations;
• send newsletters and information about auctions, viewing days and publications, where you have consented or where otherwise permitted by law;
• operate, secure and improve our website and services.

We rely on one or more of the following legal grounds: performance of a contract, compliance with a legal obligation, your consent, or our legitimate interests in operating a secure and effective business.

With whom do we share your data?

Where necessary, we may share personal data with:

• payment and financial service providers;
• carriers, storage providers and customs representatives;
• auction and online bidding platforms;
• website, hosting, IT and email service providers;
• accountants, legal advisers and insurers;
• public authorities where disclosure is required by law.

These parties receive only the personal data necessary to perform their services.

Transfers outside the European Economic Area

Some service providers or auction platforms may process personal data outside the European Economic Area. Where this occurs, we take appropriate measures to protect your data, such as relying on an adequacy decision or approved Standard Contractual Clauses.

How long do we retain your data?

We retain personal data only for as long as necessary for the purposes for which it was collected. Invoices and accounting records are retained for the period required by law. Account, transaction and auction records may be retained for as long as necessary for service delivery, dispute resolution, fraud prevention and compliance with our legal obligations.

Newsletter information is retained until you unsubscribe or withdraw your consent.

Newsletters

If you subscribe to our newsletter, we use your email address to send information about auctions, viewing days, publications and related activities. You may unsubscribe at any time by using the link included in each newsletter or by contacting us.

Cookies

Our website uses necessary cookies to function correctly. We request your prior consent before using analytical, marketing or other non-essential cookies. You can change or withdraw your choices through the website’s cookie settings.

Further information about the cookies we use is available on our website www.rm-auctions.com.

Your rights

Subject to the conditions set out in applicable data-protection law, you may:

• request access to your personal data;
• have inaccurate data corrected;
• request deletion or restriction of processing;
• object to certain processing;
• receive your data in a portable format;
• withdraw previously given consent.

To exercise these rights, contact us at info@rm-auctions.com. We may request additional information to verify your identity.

You may also lodge a complaint with the Belgian Data Protection Authority:

Data Protection Authority
Rue de la Presse 35, 1000 Brussels, Belgium
www.dataprotectionauthority.be

Security

We apply appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration or disclosure.

Changes to this policy

We may update this Privacy Policy when our services or the applicable law change. The latest version will always be published on our website.